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88 lines
3.3 KiB
88 lines
3.3 KiB
#
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# This is popup help messages for the Admin Panel -> Settings -> Agents
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#
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# Fields:
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# title - Shown in bold at the top of the popover window
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# content - The body of the help popover
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# links - List of links shows below the content
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# title - Link title
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# href - href of link (links starting with / are translated to the
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# helpdesk installation path)
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#
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# The key names such as 'helpdesk_name' should not be translated as they
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# must match the HTML #ids put into the page template.
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#
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---
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# General Settings
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agent_name_format:
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title: Agent Name Formatting
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content: >
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Choose a format for Agents names throughout the system. Email templates
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will use it for names if no other format is specified.
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staff_identity_masking:
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title: Staff Identity Masking
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content: >
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If enabled, this will hide the Agent’s name from the Client during any
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communication.
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disable_agent_collabs:
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title: Disable Agent Collaborators
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content: >
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If Enabled, Agents that are added as Collaborators by Users will be automatically
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Disabled. This is helpful when Users are blindly adding Agents to the CC field
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causing the Agents to receive all of the Participant Alerts.
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<br><br>
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<strong>Note:</strong>
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<br>
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This setting is global for all User created Tickets via API, Piping, and Fetching.
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# Authentication settings
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agent_password_policy:
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title: Password Management Policy
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content: >
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Chose a <span class="doc-desc-title">Password Policy</span> for <span class="doc-desc-title">Agents</span>.
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<br><br>
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Additional policies can be added by installing <span class="doc-desc-title">Password Policy</span> plugins.
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allow_password_resets:
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title: Allow Password Resets
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content: >
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Enable this feature if you would like to display the
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<span class="doc-desc-title">Forgot My Password</span> link on the
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<span class="doc-desc-title">Staff Log-In Page</span>
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after a failed log in attempt.
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reset_token_expiration:
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title: Password Reset Window
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content: >
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Choose the duration (in minutes) for which the <span class="doc-desc-title">
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Password Reset Tokens</span> will be valid. When an Agent requests a <span
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class="doc-desc-title">Password Reset</span>, they are emailed a token that
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will permit the reset to take place.
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staff_session_timeout:
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title: Agent Session Timeout
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content: >
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Choose the maximum idle time (in minutes) before an Agent is required to
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log in again.
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<br><br>
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If you would like to disable <span class="doc-desc-title">Agent
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Session Timeouts</span>, enter 0.
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bind_staff_session_to_ip:
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title: Bind Agent Session to IP
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content: >
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Enable this if you want Agent to be remembered by their current IP
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upon Log In.
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<br><br>
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This setting is not recommened for users assigned IP addresses dynamically.
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require_agent_2fa:
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title: Require Two Factor Authentication
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content: >
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Enable this feature if you would like to have an extra layer of authentication
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set up for Agents when they log into the helpdesk. Once they correctly submit
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their username and password, they will be required to submit a token to finish
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logging into the helpdesk.
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