Helpdesk da PluGzOne, baseado no osTicket
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#
# Departments defined initially for the system
#
# Fields:
# id - (int:optional) id number in the database
# flags - (bitmask: 0x0004 Active 0x0008 Archived)
# name - (string) Short name of the department
# signature - (string) Descriptive name of the department
#
# NOTE: The department listed first by ID# will be the default department
#
# NOTE: ------------------------------------
# The very first group listed in this document will be the primary
# department of the initial staff member -- the administrator.
---
- id: 1
name: Support
signature: |
Support Department
ispublic: 1
flags: 0x0004
group_membership: 1
- id: 2
name: Sales
signature: |
Sales and Customer Retention
ispublic: 1
flags: 0x0004
sla_id: 1
group_membership: 1
- id: 3
name: Maintenance
signature: |
Maintenance Department
ispublic: 0
flags: 0x0004
group_membership: 0