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25 lines
912 B
25 lines
912 B
#
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# Email template: ticket.overlimit.yaml
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#
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# Sent to users when they have exceeded the maximum open ticket limit. The
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# limit is configurable in the Admin Panel, and is defined by the number of
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# tickets open by a particular email address.
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#
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---
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notes: |
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Sent to users when they have exceeded the maximum open ticket limit. The
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limit is configurable in the Admin Panel, and is defined by the number
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of tickets open by a particular email address.
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subject: |
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Open Tickets Limit Reached
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body: |
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<h3><strong>Dear %{ticket.name.first},</strong></h3>
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You have reached the maximum number of open tickets allowed. To be able
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to open another ticket, one of your pending tickets must be closed. To
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update or add comments to an open ticket simply <a
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href="%{url}/tickets.php?e=%{ticket.email}">login to our helpdesk</a>.
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<br>
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<br>
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Thank you,<br/>
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Support Ticket System
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