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38 lines
1.4 KiB
38 lines
1.4 KiB
#
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# Email template: ticket.overdue.yaml
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#
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# Sent to staff members when a ticket transitions to overdue in the system.
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# Overdue tickets occur based on the ticket's due-date as well as the SLA
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# defined for the ticket.
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#
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---
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notes: |
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Sent to staff members when a ticket transitions to overdue in the system.
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Overdue tickets occur based on the ticket's due-date as well as the SLA
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defined for the ticket.
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subject: |
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Stale Ticket Alert
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body: |
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<h3><strong>Hi %{recipient.name}</strong>,</h3>
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A ticket, <a href="%{ticket.staff_link}">#%{ticket.number}</a> is
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seriously overdue.
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<br>
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<br>
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We should all work hard to guarantee that all tickets are being
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addressed in a timely manner.
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<br>
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<br>
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Signed,<br>
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%{ticket.dept.manager.name}
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<hr>
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<div>To view or respond to the ticket, please <a
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href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
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>login</span></a> to the support ticket system. You're receiving this
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notice because the ticket is assigned directly to you or to a team or
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department of which you're a member.</div>
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<em style="font-size: small">Your friendly <span style="font-size: smaller"
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>(although with limited patience)</span> Customer Support
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System</em><br>
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<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19"
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alt="Powered by osTicket" width="126" style="width: 126px;">
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