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32 lines
1.2 KiB
32 lines
1.2 KiB
#
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# This is popup help messages for the Staff Panel -> Knowledgebase -> Canned Responses -> Add New Response
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#
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# Fields:
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# title - Shown in bold at the top of the popover window
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# content - The body of the help popover
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# links - List of links shows below the content
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# title - Link title
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# href - href of link (links starting with / are translated to the
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# helpdesk installation path)
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#
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# The key names such as 'helpdesk_name' should not be translated as they
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# must match the HTML #ids put into the page template.
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#
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---
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canned_response:
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title: Canned Response
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content: >
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Create a <span class="doc-desc-title">Canned Response</span> that can
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be included in a ticket response. It can also be used as a <span
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class="doc-desc-title">Ticket Auto-Response</span> setup by a <span
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class="doc-desc-title">Ticket Filter</span>.
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links:
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- title: Setup a Ticket Filter
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href: /scp/filters.php
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canned_attachments:
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title: Canned Attachments
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content: >
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Attach a file that you would like to be automatically included
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in the ticket response that utilizes the new <span class="doc-desc-title">
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Canned Response</span>.
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