#
# Email template: message.autoresp.yaml
#
# Sent to a user when the user posts a new message to a ticket. This can
# happen if the users responds to an email from the system or visits the
# customer web portal and posts a new message there.
#
---
notes: |
    Sent to a user when the user posts a new message to a ticket. This can
    happen if the user responds to an email from the system or visits the
    customer web portal and posts a new message there.

subject: |
    Message Confirmation
body: |
    <h3><strong>Dear %{recipient.name.first},</strong></h3>
    Your reply to support request <a
    href="%{recipient.ticket_link}">#%{ticket.number}</a> has been noted
    <br>
    <br>
    <div style="color: rgb(127, 127, 127); ">
    Your %{company.name} Team,<br>
    %{signature}
    </div>
    <hr>
    <div style="color: rgb(127, 127, 127); font-size: small; text-align:
    center"><em>You can view the support request progress <a
    href="%{recipient.ticket_link}">online here</a></em>
    </div>