#
# Email template: task.overdue.alert.yaml
#
# Sent to agents when a tasks transitions to overdue in the system.
# Overdue tasks occur based on set due-date.
#
---
notes: |
    Sent to agents when a task transitions to overdue in the system.
    Overdue tasks occur based on the set due-date.

subject: |
    Stale Task Alert
body: |
    <h3><strong>Hi %{recipient.name}</strong>,</h3>
    A task, <a href="%{task.staff_link}">#%{task.number}</a> is
    seriously overdue.
    <br>
    <br>
    We should all work hard to guarantee that all tasks are being
    addressed in a timely manner.
    <br>
    <br>
    Signed,<br>
    %{task.dept.manager.name}
    <hr>
    <div>To view or respond to the task, please <a
    href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);"
    >login</span></a> to the support system. You're receiving this
    notice because the task is assigned directly to you or to a team or
    department of which you're a member.</div>
    <em style="font-size: small">Your friendly <span style="font-size: smaller"
    >(although with limited patience)</span> Customer Support
    System</em><br>
    <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19"
        alt="Powered by osTicket" width="126" style="width: 126px;">